Shipping policy
Thank you for supporting Telapapel.
Every journal is carefully prepared, packed, and shipped from our studio in Rizal, Philippines. As many of our products are handcrafted, processing times may vary depending on the type of item ordered.
Processing Times
Ready-to-Ship Items
On-hand products are typically prepared and shipped within 2–3 business days after payment confirmation.
Bespoke, Personalized & Pre-Order Items
For bespoke commissions, personalized journals, restoration projects, and pre-order items, production begins on the next business day after all design details and required payments have been confirmed.
Production timelines generally range from:
- 2–4 weeks for most projects
- Longer for highly customized, large-volume, or complex orders
Estimated completion dates will be communicated during the inquiry and production process whenever possible.
Shipping Within the Philippines
We currently ship nationwide from Rizal, Philippines.
Estimated transit times after dispatch are:
Metro Manila & Greater NCR
1–3 business days
Luzon
2–5 business days
Visayas & Mindanao
5–14 business days
Please note that actual delivery times may vary depending on courier operations, weather conditions, local holidays, and destination accessibility.
Shipping Rates
Shipping fees are calculated at checkout based on the destination, package size, and weight.
Most parcels typically fall within the following ranges:
- ₱100–₱200 for nearby destinations
- ₱200–₱350 for provincial locations
Final shipping charges may vary.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email whenever available.
Customers may use this tracking number to monitor their shipment directly through the courier's tracking system.
Delays
While we do our best to ensure timely dispatch and delivery, Telapapel is not responsible for delays caused by:
- Courier-related issues
- Weather conditions
- Natural disasters
- Public holidays
- Customs processing
- Incorrect shipping information provided by the customer
- Circumstances beyond our reasonable control
Incorrect Shipping Information
Please ensure that your shipping details are complete and accurate before placing an order.
Telapapel is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information.
Questions
If you have questions regarding your order or shipment, please contact us at:
We're always happy to help.
